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What should a research library build next?

Build-it part 1:
I know that there are research libraries that don’t consider the invention of new IT tools part of their core mission, but I don’t pretend to understand why. The web of interconnecting technologies supporting library services and collections is a permanent problem in need of constant attention. To say nothing about IT-based opportunities for entrepreneurship, collaboration and innovation.
For build-it research libraries, the primary question is strategic: how to decide where to start? How to deploy your precious IT development resources? I have tentative thoughts to set down here, but I would love to get your take on this.