If the Library doesn’t have something you’re looking for, Interlibrary Loan (ILL) can try to get it for you. Students, faculty, and staff of UNC Charlotte can use ILL to borrow almost anything from other libraries for free.
Video tutorial: Using Interlibrary Loan
Go to your account to submit and view requests.
What can I request?
Books, electronic copies of book chapters, articles, reports, and other items. You can also request items we own if they are checked out or missing.
How long does it take?
Physical items (books, media, etc.) may take 2-3 weeks to receive.
Electronic copies of book chapters, articles, and reports from other libraries usually take can usually be received within 1-3 days.
How do I request an item through Interlibrary Loan?
Use the online form in your ILL account (link to account) on ILL’s Main Menu page. You must be logged in to your account to make a request.
You can also make an Interlibrary Loan request in the online search catalog by selecting a title and clicking “Request Item Through Interlibrary Loan”. Citation information will automatically transfer to the request form. Including an ISBN or ISSN, while not required, will speed up processing time.
To check on the status of your request or make sure you submitted it properly, click on Tracking.
How do I access the requested item?
Articles are delivered electronically.
All physical items (books, videos, etc.) will be held at the Circulation Desk, and the user must show their valid UNC Charlotte ID in order to pick it up.
Faculty and staff may choose to have items sent to their office through campus mail by selecting “Office Delivery” in their ILL account. It may take several days to arrive.
Books for Distance Ed students will be sent to their home address via UPS.
We will notify you by email when your item arrives. Please be sure to activate your UNC Charlotte email account and check for arrival notices. Items will be held for pickup until the due date. Please notify us if you no longer need an item you requested.
All correspondence for Interlibrary Loan requests must be sent to UNC Charlotte Email Accounts. You must have a valid UNC Charlotte email account to request interlibrary loans.
Get a scan of an article or book chapter (Document Delivery)
Document Delivery is a free service for students, faculty, and staff of UNC Charlotte.
We’ll email you articles, book chapters, and more.
If we own it in print, we can scan it for you - typically, delivery time will be within 24 hours. All copies are delivered electronically. If we don’t own it, we’ll request it from another library.
Guidelines for Document Delivery Requests:
You can request one chapter from a book.
35 page maximum
Provide a complete and accurate bibliographic description (Title, Author, Pages, etc.) of the requested material.
You are responsible for using materials in accordance with Copyright Law (Title 17, US Code) and its guidelines.
Can I renew an item?
Some ILL materials can be renewed - check your bookstrap for notes about renewal limits.
If you would like to renew your ILL item, you can request a renewal through your Interlibrary Loan Account at least one day before the due date of the item.
1.Go to your Interlibrary Loan account and click on Checked Out Items.
2. Click on the underlined Transaction Number of the item you want to renew. We will not charge overdue fines if you have requested a renewal and we are waiting for a response from the lending library.
Fines for overdue ILL materials are $1.00 per day (no maximum).
Fines for overdue ILL items that have been recalled are $5.00 per day (no maximum).
What if I lose a book?
There is a nonrefundable charge for lost ILL materials of $100 or more per item, depending on the replacement cost charged by the lending library.
Failure to return interlibrary loan items by the due date will result in your Interlibrary Loan Services being blocked. This is also true for any intentional damage to books such as underlining or highlighting.
What items aren’t available through Interlibrary Loan?
The library is not able to process interlibrary loans for the following types of materials:
Textbooks assigned to current UNC Charlotte courses
Boxes of archival papers
Maps (stand alone)
Rare Books (held in Special Collections)
Reference Books (held in Reference Collections)
Entire journal issues
Publication requirements of a particular journal
Material needed for reserve use (copyright violation)
Material recently borrowed and returned for the same individual
Requests that don’t comply with the Copyright Law (Title 17, US code) and its guidelines
Incomplete or incorrect citations
Since most libraries don’t lend the following materials, these items may not be available through ILL:
Rare or valuable material, including manuscripts
High demand material (best sellers, newly published, etc.)
Reference books, audiovisual materials and genealogy works
Bulky or fragile material
- Media such as DVDs and CDs
Interlibrary Loan Contact Information
Interlibrary Loan services are available to UNC Charlotte students, faculty, and staff. Interlibrary Loan services are not available to friends, alumni, early college students, or members of the public.